Bridging the gap between clinical, technical, and executive teams to deliver outcomes that stick — across healthcare, executive search, and the public sector.
I'm a Business Analyst with 8+ years of experience working across healthcare digital transformation, executive search, and process improvement. I specialise in requirements elicitation, fit-gap analysis, stakeholder engagement, and translating complex needs into clear, actionable documentation.
Most recently I've been embedded in a multi-site Electronic Health Record (EHR) implementation across 17 hospitals in regional Victoria — working closely with clinical staff, change management teams, and project governance to ensure the system genuinely supports frontline care.
A selection of key engagements. View all projects →
Business Analyst on a multi-site Electronic Health Record rollout across 17 regional hospitals, leading requirements, fit-gap analysis, and UAT coordination.
Read case study →Led an operational improvement initiative to automate manual report generation, reducing team overhead and vendor cost through structured vendor evaluation.
Read case study →Identified and implemented process and feature improvements for a mental health recovery application, developing user manuals and collaborating with the development team.
Read case study →Professionally recognised qualifications supporting evidence-based business analysis practice.
Recommendations from people I've worked with closely.
[Add a recommendation from a colleague or manager — e.g. a LinkedIn recommendation from your time at SWARH or Egon Zehnder.]
[Add a second recommendation here — ideally from a clinical stakeholder, project manager, or senior leader who can speak to your impact.]
[Add a third recommendation here — perhaps from your time at NSW Health or a university project collaborator.]
I started my career in information management and qualification verification at Egon Zehnder's Knowledge Centre in India, supporting 63 offices globally. That grounding in data integrity and process discipline shaped the way I approach analysis — methodical, detail-oriented, and always focused on what the data actually means for the business.
After completing a Master of Business Analytics at Deakin University in Melbourne, I transitioned into a Business Analyst role and have worked across executive search, healthcare digital transformation, and public sector programs. Across those very different environments, the common thread has been the same: helping organisations understand what they have, what they need, and how to get there.
My most significant recent work has been supporting a large-scale Electronic Health Record implementation across 17 rural and regional hospitals in Victoria through SWARH. Working alongside clinicians, change managers, and ICT teams, I've developed a strong appreciation for the human side of digital transformation — the need to listen carefully, design collaboratively, and communicate clearly across very different audiences.
I'm currently working towards my CBAP (Certified Business Analysis Professional) and actively involved in IIBA forums. I'm looking for an environment that values both rigour and collaboration — where business analysis is genuinely embedded in how change happens.
User-first thinking. I start with empathy — understanding the real needs of end users, not just what's written in a brief or stakeholder request.
Clarity over complexity. Complex problems can always be made understandable with the right framing. I work hard to communicate clearly across technical and non-technical audiences.
Outcomes over outputs. Documentation and deliverables matter only if they move something forward. I stay anchored to measurable business value.
Continuous improvement. I actively seek feedback and look for better ways to work — whether that's refining a process, improving a template, or learning a new tool.
Experienced in drawing out functional and non-functional requirements through workshops, interviews, and structured discovery — across clinical, technical, and executive audiences.
Skilled at mapping current-state (As-Is) processes, identifying gaps, and developing future-state (To-Be) workflows that guide strategic and operational improvements.
Comfortable working with data across SQL, Power BI, and Excel to surface actionable insights and build dashboards that support informed decision-making.
Proven ability to build effective working relationships across levels — from executive directors and project steering committees to frontline clinical staff and technical teams.
Experienced in producing BRDs, functional and non-functional specifications, user stories, acceptance criteria, test cases, and process maps to a high standard.
Hands-on experience managing product backlogs in Jira, writing epics and user stories, facilitating retrospectives, and supporting iterative delivery across project phases.
A chronological overview of roles, responsibilities, and outcomes across healthcare, executive search, and research.
Case studies from key engagements — covering the problem, my approach, tools used, and the outcomes delivered.
Business Analyst on a multi-site EHR rollout across 17 regional hospitals — leading requirements, fit-gap analysis, Power BI dashboards, and UAT coordination.
Read case study →Led a vendor evaluation and automation initiative to eliminate manual report generation, reducing team overhead and vendor cost within budget and on schedule.
Read case study →Identified and implemented process and feature improvements for a mental health recovery application, collaborating with development teams and creating user documentation.
Read case study →Redesigned the candidate qualification verification process, replacing a manual end-of-process consent step with an automated, candidate-friendly email workflow.
Read case study →Produced performance forecasts for the Australian Diamonds using Excel, Rapid Miner, and Tableau — improving data accuracy by 15% through validation and cleansing.
Read case study →Formal qualifications, professional certifications, and credentials relevant to business analysis and delivery.
A snapshot of my professional background. Download the full resume for ATS submission or your records.
Experienced and solution-focused Business Analyst with 8+ years of success in bridging business-IT gaps. Skilled in requirements elicitation, fit-gap analysis, stakeholder management, and delivering tailored solutions across healthcare, executive search, and the public sector.
I welcome enquiries from recruiters, hiring managers, and professional connections. Please use the form below or connect via LinkedIn.
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I am currently available immediately for permanent and contract Business Analyst roles in Melbourne. Hybrid and on-site arrangements considered. For a copy of my resume, please use the form or visit the Resume page.
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